At Queen of Hearts IOM one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Queen of Hearts IOM and how we use it.   

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If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us on lisa@queenofheartsiom.com
 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.
 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you that you choose to provide.

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We promise to never sell your data to anyone, nor will we use it for purposes unrelated to you or our services 

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Any sensitive personal information is stored securely and processed in confidence by Queen of Hearts IOM and shall only be used for the purposes of tailoring potential matches. Unless required to do so by law, we will not disclose any personal information collected to any other person.
 

How we use your information

We use the information we collect in various ways, including to:

  

•Prepare, plan and create tailored match recommendations for you

•Provide appropriate advice and guidance for you and your dating needs

•Track and monitor progress of matches

•Communicate and share packages and information with you

•Send booking confirmations and appointment information

•Develop and improve products, services, features, and functionality

•Provide, operate, and maintain our website

•Improve, personalise, and expand our website

•Understand and analyse how you use our website
 

How do we collect your data?  

Information about you may be collected via spoken or written information that you provide directly such as through an enquiry, an email, a comment on our website, through social media or on the phone. If your enquiry does not result in a service booking then this personal information will be held on file for 2 years, in case you get in contact again.

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Some data that we request is done so via linked websites, you can find out more about these in the 'Third Party Privacy Policies' section.

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Cookies and Web Beacons

Like any other website, Queen of Hearts IOM uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise our users' experience by customising our web page content based on a visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.

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Third Party Privacy Policies

Queen of Hearts IOM’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.

 

We use PayPal to process payments for all of our services. You can read PayPal's Privacy Policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full

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Customers who purchase a network membership package will be required to complete a detailed preliminary questionnaire. All of this information is required so that we can assess whether you will be a match for our clients. All of the information is stored on a third party site, Smartmatch, whose Privacy Policy can be viewed at https://smartmatchapp.com/privacy_policy/

 

Our website is hosted by Wix, you can read their privacy policy at https://www.wix.com/about/privacy

 

Our emails and documents are stored in a password protected Google Mail account, you can view their privacy policy at https://support.google.com/mail/answer/10434152?hl=en.

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Data storage

All of your personal information is stored securely in our systems to ensure that we have a complete record of our service. We will store your data electronically in a password protected computer and email system. We will retain your personal data for a maximum of 7 years in line with the coverage of our services and it will then be deleted.
 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

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• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

•The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

•The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

•The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

•The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

•The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on lisa@queenofheartsiom.com
 

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 23 June 2023.